Access your Windows Control Panel from the Start Menu
Select ‘Uninstall a program’
Select the game you want to uninstall and click ‘Uninstall’
Generally the HELP menu within the games will answer all but a few of your questions regarding settings, play, and options. If you don’t find the answer you needed, then contact DreamQuest Games at: email@example.com and be sure to let us know exactly what feature or option you had a question about. Make sure you tell us which game !
Contact DreamQuest Games at: firstname.lastname@example.org and let us know what needs changing, example if you ordered the wrong game, or need an address changed. We can directly look at any order purchased through our website to verify the details and help you.
Contact DreamQuest Games at: email@example.com and be sure to include your first and last name, the game(s) you ordered, your email when you ordered and the approximate date of the order. This helps us find your account. If you can send a copy of the receipt that helps too!
The user name and code are case sensitive. They must be entered exactly as they appear in your welcome letter. Hint: Some computers are happier if you actually type in the user name and code instead of copying and pasting. If you continue having problems, then email DreamQuest Games at: firstname.lastname@example.org
You will receive an email from DreamQuest Games with download and install instructions and your user name and code. There are instructions in that email on how to activate a game. If you have already downloaded and installed the trial version, start a game and then follow these steps:
1. Locate the MENU and click on it
2. Then, click on “HELP”
3. Then click on “enter registration code” (there is a little “lock” icon)
4. Then enter your USER NAME and CODE exactly it appears in the email
5. A “validating code” pop-up should appear
6. Finally a “thank you” window pop-up should appear.
I apologize for the slow play you’re experiencing. The easiest way to help this is to click the Menu button at the bottom of your screen, select Settings, and then click Art Settings. From this menu, you can increase or decrease the Animation Speed.
Here are some other options which may help increase the speed and smoothness of gameplay, especially on older systems:
- Confirm that you do indeed have the latest version of your game by using “Check for newer release” on the game’s Help or File menu.
- Consider upgrading your video card drivers. This may take a little research, but your games will likely run much better after you upgrade.
- Consider sizing your window smaller. The scaled graphical drawing on older video drivers can be slow, especially at high resolutions.
- Try doing a “Reset to defaults” on the Settings or Options menu.
- Switch to 16-bit resolution. True color (24-bit and 32-bit) modes are often quite a bit slower on some graphics cards and older video drivers. Do this by right-clicking on your desktop and choosing Properties and then
- the Settings tab.
- Disable graphical hardware acceleration. Older graphics cards sometimes have buggy or slow hardware acceleration. Do this by right-clicking on your desktop and choosing Properties and then the Settings tab and then the Advanced button and slide the slider down one notch from ‘Full’ and click OK.
- Consider disabling some of the visual options under the Art Settings menu. Some video drivers make the card highlighting and ‘shadows’ options especially slow.
- Verify that your temp directory is empty (usually C:\TEMP or C:\WINDOWS\TEMP). If it is not, remove the files from it. Also, make sure your hard drive has a few megabytes of disk space left.
- Make sure your disk is not too fragmented. Try running a disk optimizer/defragmenter such as Norton Speed Disk or Microsoft Defrag. If your system is several months old and you have never defragmented the disk, you will see noticeable slowdowns in fast-paced programs such as this.